FAQ
What is your return policy?
Thank you for shopping with us! At our store, we take pride in offering unique items that are specially made to order just for you. Due to the personalized nature of our products, we do not accept returns or offer refunds. We want to ensure that each item meets your expectations, so please review your order carefully before submitting it.
In the rare event that your item arrives damaged or defective, please contact our customer service team within 7 days of receiving your order. We will work with you to address the issue and find a suitable solution. Our goal is to provide you with a positive shopping experience, and we appreciate your understanding of our no return policy.
If you have any questions or concerns about your order, feel free to reach out to us. We are here to assist you and ensure that you are satisfied with your purchase. Thank you for supporting our business and for choosing our store for your custom-made items.
How long will it take to receive my order?
Digital Products: My current turnaround time for digital products is 3-5 days from the time I receive your email with the photos and details
Physical Products: Custom shirts can take 3-5 days to design, an additional 1-2 business days to produce and typically take anywhere from 2-7 business days in transit.
*If the shirt does not require customization and is purchased as-is, you can expect to receive your item within 5-10 business days.
How do I track my order?
Once your order is shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status of your delivery on the courier's website. If you have any concerns about your order or need further assistance, our customer service team is always available to help via email or live chat on our website.
Where do I send information for custom orders?
Please send all photos and details for custom orders via email to notmadsaboutit@gmail.com. Thank you!